Description

FEATURES:
CRM
It tracks all the activities that the company carries out towards a subject, increasing the knowledge that one has of its current and potential customers.
From the activities carried out by the marketing campaign, to contact with potential customers up to after-sales assistance, they will be tracked and can thus be kept under control, avoiding forgetfulness and failure to communicate to all parties involved.
The optimized accessibility allows you to access information comfortably from all devices even when you are outside the company.

BPM
It is a business management tool that allows you to improve specific business processes by identifying, analyzing and measuring performance.
Through the mapping of processes, errors and inefficiencies are highlighted, allowing improvements and changes to be made.
It adapts more to market changes in an efficient and immediate way thanks to the possibility of rapid interventions on business processes.

BASIC MODULE FUNCTIONS:

Manage data in real time and everywhere it is a prerogative of the tool, it is essential to always have the situation under control.
Detailed map of each customer integrated and complete that allow you to have a profiling useful for any activity from commercial to customer care.
Simplified organizationalso thanks to any personalized and shared calendars where you can better plan any activity. In support of the calendar there are: orders, tasks, tickets and other elements of your choicethat improve business efficiency.
D-Webc2 integrates withe-mail, chat and SMS, Internet sitesand everything that generates contacts or relationships within a company.
The BPM functions with which it is equipped allow greater control of the process with the relative correctionsthat can be applied where necessary; thetraceability of the actions makes it possible to know the results actually achieved by the operators of the instrument or possibly to identify where the errors were made

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